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Terms and conditions

General terms and conditions of sale

Scope of application

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity.

With respect to entrepreneurs, these GTC shall also apply to future business relations without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

Conclusion of contract

The purchase contract is concluded with IMAGO Shop (owner: Susanna Kraus). By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

Prices and shipping costs The prices quoted are final prices including VAT. The amount shown at the time of the binding order shall apply. Shipping costs are added, which depend on the shipping method and the size and weight of the item(s) you have ordered. You can find out about the details under Shipping costs. We will bear the regular costs of the return shipment incurred in the event that you return the goods in exercise of your right of withdrawal. If you exercise your right of withdrawal, we will also refund the shipping costs.


Payment is made on delivery by :

  • Credit card
  • Direct debit
  • Pre-payment
  • Invoice
  • Payment on collection
  • PayPal
  • Klarna
  • Delay in payment

    If you are in default of payment, IMAGO shall be entitled to charge interest on arrears at a rate of 5 percentage points above the base interest rate p.a. announced by the Deutsche Bundesbank for the date of the order. In the event that IMAGO has demonstrably incurred higher damages due to default, IMAGO shall be entitled to claim such damages.

    Right of retention

    The customer shall only be entitled to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.


    (1) Delivery shall be made to the delivery address specified by the Customer, within

  • Germany
  • Switzerland
  • Netherlands
  • Europe
  • (2) If force majeure (natural disasters, war, civil war, terrorist attack) renders the delivery or any other service permanently impossible, IMAGO’s obligation to perform shall be excluded. Amounts already paid shall be refunded by IMAGO without delay.

    (3) IMAGO shall also be entitled to refuse performance if such performance requires an effort which, taking into account the content of the purchase contract and the requirements of good faith, is grossly disproportionate to the customer’s interest in the performance of the purchase contract. Amounts already paid shall be refunded by IMAGO without delay.

    Shipping method for return

    When returning the goods and accessories, please use the original packaging if possible, even if this should be damaged due to an opening for functional testing.

    Retention of title

    The delivered goods shall remain the property of IMAGO until all claims against the customer arising from the purchase contract have been settled in full. As long as this retention of title exists, the customer may neither resell nor dispose of the goods; in particular, the customer may not contractually grant third parties any use of the goods.

    Rights of defect

    (1) IMAGO shall, at the customer’s option and at IMAGO’s expense, replace a product which is already defective upon delivery (warranty case) with a defect-free product or have it professionally repaired (subsequent performance). The customer Translated with (free version)